I was tipped off to this one regarding a Comcast customer. He's been going around and around lately with their customer service/tech support about several hi-def channels that he's paid for but is not receiving. However, this last rep takes the proverbial cake. You can read the whole story here, but I also nabbed the screen shots for you. Check out this nonsense (click the image to see full-size):
|"If I cannot help you, no one will!! MWAH HA HA HA HA!!!"|
In other words, "Jose" got pissed when the dude asked him to escalate the issue and basically just "hung up" on him. Really, Jose? Really?? If you don't know your shit, and it sounds like you don't, pass it on to someone else. Escalate it to a manager. Don't get huffy with the customer when he is simply relaying what he's been told in the past and asks to speak to a supervisor. Now, according to the website he put up, he's not only escalating this with customer retention, but several people who work at Comcast have seen this site and will be investigating the matter personally. Congrats, Jose! You may have not only lost your company a customer, but perhaps your own job as well.