I haven't occupied anything recently, but I may have accidentally crushed a bank employee's spirit

So we closed our accounts with Mid-Size Bank (not the actual name... duh) since we decided to transfer over to the company where we have all our insurance policies because hey!  Multi-account discounts!  We've just been lazy about it, but when our old bank sent a letter saying that they were increasing rates and charging to use our check cards, we had all the incentive we needed.

The banker that we spoke to was very nice and very enthusiastic to keep our business.  I felt kinda bad for him because I figured that there had been a lot of customers leaving for other banks and credit unions with the fee hike, so I tried to sympathize with him.  That didn't really go so well...